Shipping Policy
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Orders are processed within 1–2 business days after payment is confirmed.
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Standard shipping typically takes 3–7 business days depending on destination.
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Tracking details will be provided once your order has shipped.
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We are not responsible for delivery delays caused by carriers, weather conditions, or incorrect shipping information entered at checkout.
Order Processing
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Orders placed after 2 PM (CST) will begin processing the next business day.
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We do not ship on weekends or federal holidays.
Returns & Exchanges
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Due to the hygienic nature of vape products, all sales are final.
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We accept returns or exchanges only for defective or damaged items.
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To request a replacement, you must contact us within 24 hours of delivery at info@elementsvape.com , including photos, video and your order number.
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Unauthorized or opened items cannot be returned.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please email us within 48 hours. We’ll review your claim and provide instructions for replacement if approved.
Shipping Restrictions Based on State Regulations
In accordance with applicable state laws, product shipments are restricted in Arkansas, Connecticut, Maryland, New York, Massachusetts, California, Utah, Oregon, Alaska, and Hawaii.
Need Help?
For questions about shipping or returns, contact us at:
info@elementsvape.com