Shipping Policy
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Orders are processed within 1–2 business days after payment is confirmed.
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Standard shipping typically takes 3–7 business days depending on destination.
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Tracking details will be provided once your order has shipped.
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We are not responsible for delivery delays caused by carriers, weather conditions, or incorrect shipping information entered at checkout.
Important Reminder Regarding Address Changes:
Our shipping label system requires manual updates. If you need to change your shipping address, you must clearly indicate the new address in the order comments when placing your new order.
Address changes are not automatically applied to future orders. It is the customer's responsibility to notify us of any shipping address changes before an order is processed and shipped.
If no address change is noted on the new order, the shipping label may be generated using the previously recorded address.
Once an order has been shipped, we cannot guarantee address changes, rerouting, or delivery to a different location, as the package is no longer under our control.
We appreciate your understanding and cooperation in helping us ensure your future orders are delivered to the correct address.
Order Processing
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Orders placed after 2 PM (CST) will begin processing the next business day.
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We do not ship on weekends or federal holidays.
Returns & Exchanges
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Due to the hygienic nature of vape products, all sales are final.
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We accept returns or exchanges only for defective or damaged items.
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To request a replacement, you must contact us within 24 hours of delivery at info@elementsvape.com , including photos, video, and your order number.
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Unauthorized or opened items cannot be returned.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please email us within 48 hours. We’ll review your claim and provide instructions for replacement if approved.
Shipping Restrictions Based on State Regulations
In accordance with applicable state laws, product shipments are restricted in Arkansas, Connecticut, Maryland, New York, Massachusetts, California, Utah, Oregon, Alaska, and Hawaii.
Need Help?
For questions about shipping or returns, contact us at:
info@elementsvape.com